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Protected Learning Time

Please note that the surgery will be closed half day on Thursday 14th September 2017 from 12:30pm for Staff training

For advice or to speak to a doctor please call SELDOC on 020 8693 9066

For any emergencies please call 999

Thank you


PPG Meeting

Next PPG Meeting will be held on Friday 22nd September 2017 at 1:00pm

ALL Welcome


Patient Access now available to Crown Dale patients!

  We have now introduced Patient Access to our patients. This allows you to book GP appointments online, request prescriptions and view parts of your medical record.

Please see a member of the reception staff who will register you for this service and give you log-in details. The process is quick and simple so why not register today!
This service is currently available for adult (age 16 and over) patients only.

More information about Patient Access can be found at the official website:



Friends and Family Test

This is an opportunity for you to give us feedback after your visit to our practice. Please comment on any aspect of your experience.

Please click on the 'Friends & Family Test' link under the Quick Links to the right to complete the short questionnaire.

Alternatively you can complete the questionnaire in the surgery - please ask at the reception desk or the healthcare professional you see.



* Please note the existing method of ordering repeat prescriptions online will cease from 1st April 2015. To continue ordering repeat prescriptions online please register for Patient Access (see details opposite)

General Reminder: Please allow 3 working days for your prescriptions to be processed.

Out of Hours

Our doctors are part of SELDOC (South East London doctors on Call), a doctors' co-operative where GPs take turns to do night and weekend duties. For urgent advice when the surgery is closed please telephone SELDOC (020 8693 9066). In the case of an acute collapse or dire emergency, please dial 999.

Sexual Health Clinic 

The practice also runs a walk in Sexual Health Clinic on Wednesday evenings between 6.30-8.00pm and on Saturday mornings between 9.30-11.45am. 

Test Results

Please call the the results line direct on 020 8655 7856 or the main number on 020 8670 2414 and press option 2 for results. The results line is only available between 2.00 - 4.00pm, Monday to Friday.

Repeat Prescriptions

We cannot take requests for repeat prescriptions over the telephone. You can, however, now request your repeat prescription on-line via our website.

Telephone Clinics

We now offer telephone clinics every morning with one of our GP's.  The clinics are for patients who would like advice and who feel that a face to face appointment is not necessary.  Please ask the receptionist for more informaton. 

Phoning the Practice

Please be aware that we receive a large amount of calls between 8.00am and 9.30am. Should your call not be about an appointment we would recommend that you telephone in after 10.30am.

Have you received a letter from NHS England?

If you receive a letter in the post from NHS England, it is very important that you respond.  The letter will ask you to complete a form to confirm that your address is correct.

If you do not respond, NHS England will remove you from our patient list within a period of 6 months and you will then need to re-register with us.

Research practice  

Crown Dale Medical Centre is a research practice.  We are regularly involved in research activity.  We would always obtain informed patient consent before participating in any form of research.

If you have any concerns please ask to speak to the practice manager.



Baby Clinics

Baby clinics are held on Tuesdays and Thursdays from 2.00 to 4.00pm, clinics for Croydon patients are held on the 1st and 3rd Tuesday of each month and on Thursdays for Lambeth patients with toddlers clinics by appointment only from the doctor or health visitor.

Postnatal Checks

Postnatal checks for mothers and babies are made at eight weeks with a GP. Baby’s first immunisation can be given by a practice nurse at the same time - please ask for a combined appointment.


Antenatal clinics for our Lambeth patients are held on Wednesday 10.00am - 12.00 noon. The Lambeth midwives are based at Kings’ Healthcare, Denmark Hill.

Antenatal clinics for our Croydon patients are held at Auckland Road surgery. The Croydon midwives are based at Mayday Hospital.

The doctors hold their own antenatal clinics and patients can book appointments for these clinics via reception.

Osteopath - Fiona Walsh

Fiona is available here on Wednesday afternoon and Friday morning. Referrals to see her are made through a GP and arranged by Anne.


Sexual Health Clinic 

The practice also runs a walk in Sexual Health Clinic on Wednesday evenings between 6.30-8.00pm and on Saturday mornings between 9.30-11.45am.






inhaler2Run by specialist nurses.  For managing all aspects of this illness and advice on medicines, diet and lifestyle issues.



Phlebotomy service  - all prebooked appointments

Pre-booked appointments with our phlebotomist are available on

Monday - 8.00am -.9.45am for fasting bloods only, then 10.00am - 3:00pm for non fasting bloods

Wednesday  - 8.00am - 9.45am for fasting bloods only, then 10.00am - 3:00pm for non fasting bloods





If your Doctor thinks that counselling is appropriate for you, they will refer you to a counsellor and ask you to read the Talking Therapies leaflet.  Your first appointment will be for 30 minutes, to ensure that this is the best treatment you can be offered.  Subsequent appointments will be for up to 50 minutes.




There is a nurse-run diabetic clinic for all patients with diabetes at Crown Dale.  Patients should attend at least annually.  It is run by nurses who have specialist training in diabetes care.



Flu Vaccination

A flu clinic is run from October to December.



Minor Surgery

Following an initial assessment, removal of lumps, cysts etc. under local anaesthetic.



Smoking Cessation

smoking cessationSpecially trained practice nurses provide support, advice and treatment for patients who want to stop smoking.



Travel Advice and Immunisations

At Crown Dale we provide appointments with a practice nurse offering travel advice and immunisations for trips abroad.  We like to see patients, where possible, at least 6 weeks prior to travelling because most immunisations take at least 3 weeks to become effective.  Pressure on appointments is high and you may therefore, be unable to book an appointment immediately.



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