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Noticeboard

Protected Learning Time

Please note that the surgery will be closed half day on Thursday 14th September 2017 from 12:30pm for Staff training

For advice or to speak to a doctor please call SELDOC on 020 8693 9066

For any emergencies please call 999

Thank you

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PPG Meeting

Next PPG Meeting will be held on Friday 22nd September 2017 at 1:00pm

ALL Welcome

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Patient Access now available to Crown Dale patients!

  We have now introduced Patient Access to our patients. This allows you to book GP appointments online, request prescriptions and view parts of your medical record.

Please see a member of the reception staff who will register you for this service and give you log-in details. The process is quick and simple so why not register today!
 
This service is currently available for adult (age 16 and over) patients only.

More information about Patient Access can be found at the official website:

expo-access-logo.png

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Friends and Family Test

This is an opportunity for you to give us feedback after your visit to our practice. Please comment on any aspect of your experience.

Please click on the 'Friends & Family Test' link under the Quick Links to the right to complete the short questionnaire.

Alternatively you can complete the questionnaire in the surgery - please ask at the reception desk or the healthcare professional you see.

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Prescriptions

* Please note the existing method of ordering repeat prescriptions online will cease from 1st April 2015. To continue ordering repeat prescriptions online please register for Patient Access (see details opposite)

General Reminder: Please allow 3 working days for your prescriptions to be processed.

Out of Hours

Our doctors are part of SELDOC (South East London doctors on Call), a doctors' co-operative where GPs take turns to do night and weekend duties. For urgent advice when the surgery is closed please telephone SELDOC (020 8693 9066). In the case of an acute collapse or dire emergency, please dial 999.

Sexual Health Clinic 

The practice also runs a walk in Sexual Health Clinic on Wednesday evenings between 6.30-8.00pm and on Saturday mornings between 9.30-11.45am. 

Test Results

Please call the the results line direct on 020 8655 7856 or the main number on 020 8670 2414 and press option 2 for results. The results line is only available between 2.00 - 4.00pm, Monday to Friday.

Repeat Prescriptions

We cannot take requests for repeat prescriptions over the telephone. You can, however, now request your repeat prescription on-line via our website.

Telephone Clinics

We now offer telephone clinics every morning with one of our GP's.  The clinics are for patients who would like advice and who feel that a face to face appointment is not necessary.  Please ask the receptionist for more informaton. 

Phoning the Practice

Please be aware that we receive a large amount of calls between 8.00am and 9.30am. Should your call not be about an appointment we would recommend that you telephone in after 10.30am.

Have you received a letter from NHS England?

If you receive a letter in the post from NHS England, it is very important that you respond.  The letter will ask you to complete a form to confirm that your address is correct.

If you do not respond, NHS England will remove you from our patient list within a period of 6 months and you will then need to re-register with us.

Research practice  

Crown Dale Medical Centre is a research practice.  We are regularly involved in research activity.  We would always obtain informed patient consent before participating in any form of research.

If you have any concerns please ask to speak to the practice manager.

 

 

Blue_Locked_FolderConfidentiality

Everyone has the right to privacy and confidentiality. All our staff have access to patient information at various levels. They all receive training aimed at ensuring confidentiality is maintained throughout the surgery at all times. Should the occasion arise that you wish to speak to a receptionist in private, please ask and we will do our utmost to accommodate your request.

In line with the above, we are unable to disclose any information regarding a patient, unless they are deemed a minor, to anyone other than the patient themselves, unless written consent is given that this disclosure can be made.

Please do not be offended if you are refused information regarding another patient, even if they are a family member or close friend. We have all of our patients' best interests at heart.

How We Keep Your Records Confidential

Everyone working for the NHS has a legal duty to keep information about you confidential.

Who Are Our Partner Organisations?

We may share information with the following main partner organisations:

  • Strategic Health Authorities
  • NHS Trusts
  • Ambulance Services

We may also share your information, subject to strict agreement about how it will be used and with your consent, with:

  • Social Services
  • Education Services
  • Local Authorities eg housing
  • Voluntary Sector Providers
  • Private Sector Providers

Why We Collect Information About You

  • Your doctor and the team of healthcare professionals (nurses, osteopaths and counselling therapists for example) caring for you, keep records about your health and any treatment and care you receive from the NHS.
  • These records help to ensure that you receive the best possible care now and in the future
  • Secretaries, receptionists and other clerical staff need access to some of your records in order to do administrative tasks such as booking appointments and communicating with you and other parts of the NHS.

How Can You Access Your Health Records?

  • You have the right of access to the information we hold about you on our records.
  • If you require access to/information from your records please apply in writing to Arif Ladha, Practice Manager.
  • Our guiding principle is that we are holding your records in strict confidence.

Teenage Confidentiality Policy

The principles of confidentiality apply equally to all patients regardless of age. Young people (including those under 16) are entitled to equal confidentiality as all other patients. This includes respecting their wishes to withhold information from parents or guardians. The GP involved will determine the competency of a young person seeking treatment and will determine the extent to which confidentiality guidelines apply in each case.  

Any young person regardless of age can independently seek medical advice or treatment, including surgical procedures, if a health professional believes that they are capable of understanding the choices of treatment and their consequences. This includes contraceptive advice, but the principles apply to other treatments, including abortion.

The policy of the Practice is to support young people in exercising their choice of medical treatment, and to deal with them in a sympathetic and confidential manner. Where a young person presents at the surgery without adult support they may be booked in to see a clinician in the normal way. Where there is some question of the urgency of an appointment the matter should be referred to a nurse in the first instance to triage the request.

 

 
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