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Protected Learning Time

Please note that the surgery will be closed half day on Thursday 14th September 2017 from 12:30pm for Staff training

For advice or to speak to a doctor please call SELDOC on 020 8693 9066

For any emergencies please call 999

Thank you


PPG Meeting

Next PPG Meeting will be held on Friday 22nd September 2017 at 1:00pm

ALL Welcome


Patient Access now available to Crown Dale patients!

  We have now introduced Patient Access to our patients. This allows you to book GP appointments online, request prescriptions and view parts of your medical record.

Please see a member of the reception staff who will register you for this service and give you log-in details. The process is quick and simple so why not register today!
This service is currently available for adult (age 16 and over) patients only.

More information about Patient Access can be found at the official website:



Friends and Family Test

This is an opportunity for you to give us feedback after your visit to our practice. Please comment on any aspect of your experience.

Please click on the 'Friends & Family Test' link under the Quick Links to the right to complete the short questionnaire.

Alternatively you can complete the questionnaire in the surgery - please ask at the reception desk or the healthcare professional you see.



* Please note the existing method of ordering repeat prescriptions online will cease from 1st April 2015. To continue ordering repeat prescriptions online please register for Patient Access (see details opposite)

General Reminder: Please allow 3 working days for your prescriptions to be processed.

Out of Hours

Our doctors are part of SELDOC (South East London doctors on Call), a doctors' co-operative where GPs take turns to do night and weekend duties. For urgent advice when the surgery is closed please telephone SELDOC (020 8693 9066). In the case of an acute collapse or dire emergency, please dial 999.

Sexual Health Clinic 

The practice also runs a walk in Sexual Health Clinic on Wednesday evenings between 6.30-8.00pm and on Saturday mornings between 9.30-11.45am. 

Test Results

Please call the the results line direct on 020 8655 7856 or the main number on 020 8670 2414 and press option 2 for results. The results line is only available between 2.00 - 4.00pm, Monday to Friday.

Repeat Prescriptions

We cannot take requests for repeat prescriptions over the telephone. You can, however, now request your repeat prescription on-line via our website.

Telephone Clinics

We now offer telephone clinics every morning with one of our GP's.  The clinics are for patients who would like advice and who feel that a face to face appointment is not necessary.  Please ask the receptionist for more informaton. 

Phoning the Practice

Please be aware that we receive a large amount of calls between 8.00am and 9.30am. Should your call not be about an appointment we would recommend that you telephone in after 10.30am.

Have you received a letter from NHS England?

If you receive a letter in the post from NHS England, it is very important that you respond.  The letter will ask you to complete a form to confirm that your address is correct.

If you do not respond, NHS England will remove you from our patient list within a period of 6 months and you will then need to re-register with us.

Research practice  

Crown Dale Medical Centre is a research practice.  We are regularly involved in research activity.  We would always obtain informed patient consent before participating in any form of research.

If you have any concerns please ask to speak to the practice manager.



Practice Charter

Our practice website describes the various services we offer, the surgery times and other general information about our practice. To complement this, our Patient’s Charter explains what your rights are and the standard of healthcare that you should receive at this practice. The care of your health is a partnership between the practice team and yourself, and for this to be fully effective requires certain co-operation from you. This charter therefore also includes what we need from you in order to meet our commitments fully.

Our Philosophy of Care is:

  • To provide and improve the best care for patients.
  • A commitment to attaining the highest standard of clinical practice and encourage health promotion.
  • To maintain a comfortable and supportive working environment for all the staff.
  • To keep a happy team spirit and empathy for patients and staff alike.
  • To strive for Crown Dale Medical Centre to be an encouraging place for research/training/ learning/teaching.
  • To ensure that communication is open between patients, staff and external parties (eg other professionals) at all times.

Our responsibility to our patients:

  • You will be treated in a friendly, courteous manner whenever you visit or telephone the surgery.
  • You have a right to confidentiality.
  • We will offer appointment times to suit the needs of the population served
  • You will be offered a same day emergency appointment if you need to see a doctor urgently.
  • Appointments are available to book 2 weeks in advance, please note that it is not always possible to be seen by a particular Dr, this will depend on availability
  • Written requests for repeat prescriptions, where agreed by the doctor, will be available for collection in two working days.
  • You have the right to see your health records, subject to the limitations of the law.
  • Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious or cultural beliefs.
  • We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this.
  • The surgery will provide, through the Primary Care Trust, an interpreting service for non-English speaking patients, provided adequate notice is given as this service needs to be booked in advance.

The Patient's Responsibilities For our team to give you and fellow patients the best possible service, we would ask you to note the following guidelines:

  • Please read our practice booklet carefully and retain it for future reference. This will help you to get the best out of all the services we offer.
  • Please let us know if you change your name, address or telephone number.
  • Please ask for home visits only when the person is too ill to visit the surgery. Home visits take up a great deal more of a doctor’s time.
  • Please do not request a night visit unless it is strictly necessary
  • Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.
  • Please ensure you are punctual for your appointments. If you find you are unable to keep an appointment, please give us as much notice as possible. You can call our appointments cancellation line from 7.00pm to 8.00am on 020 8655 7841.
  • Please remember that an appointment is for one person only. If another member of the family also needs to see the doctor, even if the symptoms are identical, another appointment should be made.
  • Please request repeat prescriptions in writing and at least two working days before they are needed.
  • Please direct enquiries about your hospital appointments directly to the hospital.
  • Whilst most of our patients are co-operative and supportive, occasionally we have abusive and violent patients. If this occurs and staff ask you to vacate the waiting room, please comply with their request quickly and quietly as it will have been made with your own safety in mind.
  • In line with the NHS zero tolerance policy, it is the policy of this practice that, if a patient is abusive, threatening or violent to any member of staff here at Crown Dale, they and their family will be immediately removed from the list.
  • Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice but need your co-operation to keep you healthy.
  • Please switch off your mobile phone when entering the premises.
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