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Protected Learning Time

Please note that the surgery will be closed half day on Thursday 14th September 2017 from 12:30pm for Staff training

For advice or to speak to a doctor please call SELDOC on 020 8693 9066

For any emergencies please call 999

Thank you


PPG Meeting

Next PPG Meeting will be held on Friday 22nd September 2017 at 1:00pm

ALL Welcome


Patient Access now available to Crown Dale patients!

  We have now introduced Patient Access to our patients. This allows you to book GP appointments online, request prescriptions and view parts of your medical record.

Please see a member of the reception staff who will register you for this service and give you log-in details. The process is quick and simple so why not register today!
This service is currently available for adult (age 16 and over) patients only.

More information about Patient Access can be found at the official website:



Friends and Family Test

This is an opportunity for you to give us feedback after your visit to our practice. Please comment on any aspect of your experience.

Please click on the 'Friends & Family Test' link under the Quick Links to the right to complete the short questionnaire.

Alternatively you can complete the questionnaire in the surgery - please ask at the reception desk or the healthcare professional you see.



* Please note the existing method of ordering repeat prescriptions online will cease from 1st April 2015. To continue ordering repeat prescriptions online please register for Patient Access (see details opposite)

General Reminder: Please allow 3 working days for your prescriptions to be processed.

Out of Hours

Our doctors are part of SELDOC (South East London doctors on Call), a doctors' co-operative where GPs take turns to do night and weekend duties. For urgent advice when the surgery is closed please telephone SELDOC (020 8693 9066). In the case of an acute collapse or dire emergency, please dial 999.

Sexual Health Clinic 

The practice also runs a walk in Sexual Health Clinic on Wednesday evenings between 6.30-8.00pm and on Saturday mornings between 9.30-11.45am. 

Test Results

Please call the the results line direct on 020 8655 7856 or the main number on 020 8670 2414 and press option 2 for results. The results line is only available between 2.00 - 4.00pm, Monday to Friday.

Repeat Prescriptions

We cannot take requests for repeat prescriptions over the telephone. You can, however, now request your repeat prescription on-line via our website.

Telephone Clinics

We now offer telephone clinics every morning with one of our GP's.  The clinics are for patients who would like advice and who feel that a face to face appointment is not necessary.  Please ask the receptionist for more informaton. 

Phoning the Practice

Please be aware that we receive a large amount of calls between 8.00am and 9.30am. Should your call not be about an appointment we would recommend that you telephone in after 10.30am.

Have you received a letter from NHS England?

If you receive a letter in the post from NHS England, it is very important that you respond.  The letter will ask you to complete a form to confirm that your address is correct.

If you do not respond, NHS England will remove you from our patient list within a period of 6 months and you will then need to re-register with us.

Research practice  

Crown Dale Medical Centre is a research practice.  We are regularly involved in research activity.  We would always obtain informed patient consent before participating in any form of research.

If you have any concerns please ask to speak to the practice manager.



Practice Management

Arif Ladha (m)

Arif Ladha has overall management responsibility for the Practice. 


Mrs Sheila Ryan (f)

Sheila Ryan is the Operations and Patient Service Manager she manages our team of receptionists and also supervises the appointments that are available each day.  She is the first point of contact should you have a complaint.


Julie Haylock (f)

Julie is responsible for the practices clinical data. Administrator for DICT.

Liz Lothian (f)

QOF Administrator & DESMOND Workshop Co-ordinator Liz is responsible for managing our chronic disease registers administration and ensuring that we meet our targets for these by recalling patients into clinics. Administrator for DICT.

Toni Marks (f)

Health Care Assistant (HCA) Registration Clerk/Receptionist. Toni is also a part-time receptionist.

Melanie Bahadur (f)

Melanie is the Medical Administrator for the DICT Team. 


Deirdre Kearney (f)
Deputy Reception Manager

Deirdre covers for the Patient Services Manager in her absence. She is also responsible for cytology, mammography and child immunisation recall/recording.
Sidikat Balogun (f)
Receptionist/Scanning Clerk
Mary Esaw (f)
Carole Murray (f)
Ann Squirrel (f)
Selver Ali Osman (f)

Receptionist/Scanning/Prescription Clerk

Nancy Carraza (f)

Receptionist / Scanning Clerk

Lorraine Martindale (f)


Linda Guaron (f)

Receptionist / Scanning Clerk

Lisa Headlam


Aaron Hider

Receptionist/ Administrator


Rachael O'Reilly (f)

Medical Secretary Rachael types all referral letters and other correspondance, provides a full administration service to the doctors and clinical staff. Rachael is also the editor of the practice newsletter. Rachael also undertakes medical note summarising. Administrator for DICT.

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